What role does "claims handling" play in the CIC U6 curriculum?

Claims handling is a critical aspect of the insurance industry that deals with the procedures involved in filing and resolving insurance claims. This topic is essential in the CIC U6 curriculum because it provides insight into how claims impact both the insurer and the insured. Understanding claims handling involves studying the protocols, responsibilities, and best practices that insurance companies must follow to ensure claims are processed efficiently and fairly.

Effective claims handling can significantly influence customer satisfaction and retention, as it directly affects how policyholders perceive the company’s service quality. Moreover, learning about claims procedures equips insurance professionals with the skills necessary to assist clients during potentially stressful times, reinforcing the role of the insurer as a supportive partner.

In summary, the focus on claims handling within the curriculum is vital for understanding how insurance operations function and the importance of managing claims to maintain trust and uphold the company's reputation.